FAQ

1.About Ordering & Payment Security

Q1: How do I place an order?

The ordering process is straightforward and only takes 4 steps:

Select products: Browse our catalog and add your desired items to the shopping cart.

Fill in details: Proceed to checkout and enter your accurate shipping address and contact information.

Secure payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are completed directly via a highly encrypted payment gateway without complicated redirects.

Confirm order: You’ll receive an instant confirmation email after successful payment, and we’ll then process your shipment.

🔒 Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption technology. Your credit card information is processed directly through protected financial channels, and our system does not store any sensitive card data, ensuring 100% secure payment.

Global financial-grade standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the highest global requirements for payment data security.

Bank-level encryption: Through SSL/TLS end-to-end encryption, sensitive data like your credit card number and billing address are encrypted in real time during transmission. Even our backend staff cannot access your private card information, ensuring worry-free shopping.

2.Order Shipment & Delivery Time (USA Direct Shipping Advantage)

Q3: Where is my order shipped from, and how long will it take to arrive?

All our products are shipped directly from our USA Warehouse, ensuring quality control and processing efficiency:

Order processing: After order confirmation (usually within 12 hours of successful payment), we’ll complete sorting and hand over the order to the logistics company within 2 business days.

Estimated delivery time:

US domestic orders: Enjoy fast shipping with a standard delivery time of 3-5 business days.

International orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.

3.Customs Duties & Import Taxes (All-Inclusive Worry-Free Service)

Q4: Will I need to pay additional customs duties or import taxes upon receipt?

Not at all. To make your cross-border shopping as seamless as local shopping, we offer an "all-inclusive" pricing policy:

All taxes included: The total amount you pay at checkout covers product costs, international shipping fees, and any potential import duties or VAT (Value Added Tax) in the destination country.

No hidden fees: You won’t need to pay any extra fees to customs or couriers when the package arrives. We handle all customs clearance and tax payment procedures.

Worry-free receipt: Since we’ve prepaid relevant taxes, your package will clear customs more smoothly, truly realizing "what you see is what you pay."